Terms and Conditions of Ordering and Delivery

Effective from 01.10.2026

1. Company Details

Service provider: Levi Black Operations Oy
Business ID: 3108618-5
Address: Immellompolo 1, 99130 Sirkka, Finland
Email: sales@laplandcatering.com

2. Placing an Order and Binding Agreement

Orders must be placed at least 24 hours before the agreed delivery time. The minimum order is for two people.

When placing your order, please provide the number of people, delivery address, delivery time, contact details, and all dietary requirements and allergies.

Your order becomes binding once payment has been successfully completed. An order confirmation will be sent to the email address you provide. Please check the confirmation and notify us promptly of any errors.

3. Prices and Payment

All prices include VAT. The delivery fee is added to the order price, and the total amount is displayed before payment.

Full payment is required when placing your order. Online payments are processed through Stripe, and the available payment methods are shown at checkout.

4. Delivery

We deliver within the Levi area, postcode 99130. The delivery fee is €25 per delivery.

The actual delivery time may vary by approximately 15 minutes from the agreed time. You are responsible for providing accurate delivery and contact details and ensuring that someone is available to receive the order at the agreed time.

If we are unable to hand over the order for a reason attributable to the customer, we will contact you to agree on the next steps. Any redelivery and associated costs will be agreed separately.

5. Dietary Requirements and Allergen Information

All dietary requirements and allergies must be stated when placing your order. Please also specify how many people each dietary requirement or allergy applies to.

Ingredient and allergen information is available on request from our customer service before ordering at sales@laplandcatering.com.

If you have a severe allergy, please contact our customer service before placing your order so that we can confirm whether we can safely accommodate your requirements.

Our ability to accommodate dietary changes requested after an order has been placed depends on how far preparations have progressed. Any additional charges will be agreed in advance.

6. Changes to Orders

Please notify us of any requested changes as soon as possible. Changes take effect only once we have confirmed them in writing.

Reductions in the number of people or partial cancellations are subject to the cancellation terms for the affected portion of the order. The order must still meet the minimum requirement of two people after any changes.

7. Cancellations by the Customer

Cancellations must be sent by email to sales@laplandcatering.com. Please include the name under which the order was placed, the order number, and the delivery time.

• At least seven days (168 hours) before the agreed delivery time: we will refund 100% of the amount paid, including the delivery fee.

• Less than seven days before the agreed delivery time: as a rule, no refund will be issued.

The cancellation deadline is calculated backwards from the agreed delivery time. The time we receive your cancellation email determines which cancellation terms apply.

Orders placed and paid for less than seven days before delivery are immediately subject to the latter cancellation condition.

Any refund will be issued within 14 days of cancellation.

8. Cancellations by the Restaurant

If the restaurant needs to cancel your order, we will notify you without delay and refund the full amount paid for the order, including the delivery fee, within 14 days of cancellation.

9. Statutory Right of Withdrawal for Distance Sales

Perishable food products and catering and restaurant services booked for a specific date or time are not covered by the statutory 14-day right of withdrawal under the Finnish Consumer Protection Act. Cancellations of these orders are governed by Section 7 above.

This does not affect your rights in the event of defective products or services.

10. Receiving and Storing Products

Please check the products upon delivery. Follow the storage, reheating, and use instructions provided with your order, and promptly place any products requiring refrigeration into appropriate cold storage.

11. Errors and Complaints

If any items are missing, a product is defective, or there is a problem with your delivery, please contact our customer service without delay at sales@laplandcatering.com.

We will investigate the matter and rectify any error.